# Help center

Source: https://vibepost.cc/help

## How can we help?

Most things can also be done by asking VIBEPOST in the chat.

#### Getting started

**How do I connect an account?**
In the chat, say “connect my Instagram” (or click Add Channel). You’ll be sent to Instagram’s own sign-in page to approve access. Instagram needs a business or creator account.

**Can I use VIBEPOST on my phone?**
Yes. On mobile the chat opens first; switch to Calendar from the bottom bar.

**Which file types can I upload?**
MP4 and MOV videos, JPG, PNG and WebP images. VIBEPOST checks each platform’s size and length limits before posting.

#### Posting

**Why does TikTok ask me to confirm every post?**
TikTok requires the account owner to choose who can view each video and confirm it before it is published. VIBEPOST prepares everything else.

**A post failed. What now?**
VIBEPOST retries automatically when it is safe to do so (for example after a rate limit) and never posts twice. If a retry isn’t possible, it explains why in the chat.

**Can I edit a post after it’s scheduled?**
Yes. Click it on the calendar or just say “change Thursday’s X post to 9 pm”. Published posts can’t be edited on most platforms.

#### Plans & billing

**How are channels counted?**
Each connected account counts as one channel. You can swap channels at any time.

#### Account & data

**How do I disconnect a platform?**
Say “disconnect TikTok” or remove it in Settings. You can also revoke access in the platform’s own settings.

**How do I delete my account?**
Settings → Delete account, or email {email}. We delete your data within 30 days.

**Do you use my content to train AI?**
No. Your content is processed only to provide the service. See the Privacy Policy for details.

### Still stuck?

Email us and a person will reply within one business day.